Feedback from previous guests about their experience.
84%
liked the hotel and would stay again
Beautiful rooms
Great location
A bit disappointing dining
Pricey breakfast
8.4/10
Great
Rooms
8.7
Location
8.8
Service
8.5
Dining
8.3
Guest reviews
8.4/10
based on 6 reviews
4.5/5
based on 544 reviews
9.4
9.4/10 based on 2411 reviews
#3 of 79 hotels in Fujikawaguchiko-machi based on Tripadvisor
Jeffrey
United Kingdom,
April
2024
9.0/10
The hotel offers spacious and quite modern rooms that are marvelous and truly stunning. The service provided by the friendly and helpful staff, including 2 discount coupons, was absolutely wonderful. The location, with a bus stop just steps away and a gorgeous lake view, is fantastic. The dining experience, including a breakfast buffet and beautiful pan-roasted beef tenderloin, was very good overall. The facilities are well-maintained and impressive.
Rooms
9.0
My room was one of the most beautiful rooms I had the pleasure to stay in.
Service
9.0
The staff here were some of the friendliest and most helpful I've ever experienced.
Location
10.0
The location is fantastic, close to the Kawaguchiko station, on the lake side, and offers great views.
Dining
8.0
The dining experience was surprisingly beautiful, although a tad disappointing in some areas.
Facilities
9.0
The hotel facilities are top-notch and well-maintained, ensuring a pleasant stay.
Beautiful rooms
A bit disappointing dining
Otto
United States,
March
2024
8.6/10
I had a wonderful time at this hotel. The rooms were spacious with a beautiful view of the lake, and the private open-air bath was a peaceful retreat. The staff was exceptionally friendly and helpful. The location provided breathtaking views of the lake and Mt. Fuji, but the distance from Kawaguchiko Station was a bit inconvenient. The dining experience was delicious with a variety of dishes to try, though some service improvements could enhance the overall experience.
Rooms
9.0
The rooms were beautiful and big, perfect for relaxing and enjoying the view of the lake.
Service
9.0
The staff was very welcoming and handled everything professionally, making my stay enjoyable.
Location
8.0
The hotel's location right next to Lake Kawaguchiko offered stunning views of Mt. Fuji and the lake, but it was a bit far from Kawaguchiko Station.
Dining
8.0
The dining experience was delicious with a variety of amazing dishes, but some service aspects could be improved for a better overall experience.
Facilities
9.0
The hotel facilities were excellent, offering everything needed for a comfortable stay.
Dick
United Kingdom,
February
2024
9.0/10
The hotel offers a mix of great views and convenience, with spacious rooms and excellent service. The dining options were delightful, but some areas needed better attention to cleanliness. Overall, a lovely stay with value for money.
Rooms
9.0
The rooms are large and bright, with modern bathrooms and Shiseido products. I had a room with a stunning view of Mount Fuji, perfect for both dining and sleeping.
Service
8.0
The service was excellent overall, especially from Myoumi. The staff were attentive and even provided us with discount coupons for the ropeway. However, some areas needed more thorough cleaning.
Location
10.0
The location is fantastic for enjoying walks or jogs around the lake, and it's conveniently close to Kawaguchiko station, offering breathtaking views of the lake and Mount Fuji.
Dining
9.0
The dining experience was fantastic, with a wide variety to choose from including a private onsen with Mount Fuji views, kaiseki dinner, ryokan style bedroom, and a delightful breakfast buffet.
Facilities
9.0
The hotel's facilities were top-notch, offering everything needed for a comfortable and enjoyable stay.
David
United Kingdom,
August
2023
8.0/10
I couldn't get enough of the wonderful lake view from the over-the-top room with a huge bath and the modern bathrooms with Shiseido products, although the area felt stuffy at times. The hotel offers two rooms that looked out to the lake and a mix of bright and large spaces but an upgrade might be on the horizon to address the slight smell issue and pricing concerns.
Rooms
8.0
The rooms are beautiful and spotless with modern bathrooms and Shiseido products but need an upgrade due to the stuffy atmosphere, occasional smells, and pricing not being the best.
Service
7.0
I appreciated the detailed explanations from the helpful staff, although they missed some cleaning after the previous guest. The housekeeping, laundry, and valet parking services were efficient, and the shuttle service and welcome drink added a nice touch to each room.
Location
9.0
The location is absolutely perfect by the lake and Mount Fuji, with easy access to touring boats, jogging spots, and public transportation. Plus, having a Mount Fuji view is a bonus.
Dining
8.0
The dining experience was awesome, from the variety of both Western and Asian cuisines to the morning buffet. The rooftop deck view added to the amazing spread of delicious foods, although the famed USDA prime-aged steaks at the hotel might come at a premium.
Facilities
8.0
The facilities were top-notch, allowing for a comfortable stay with everything at your disposal. However, some areas could use a modern touch to match the luxurious offerings.
Dennis
United States,
June
2023
8.6/10
I stayed at the hotel that offers great amenities like karaoke and an arcade. The traditional style rooms were a bit small for four people, but they had excellent bathroom facilities and even a private hot tub on the balcony. The service was exceptional, with polite and attentive staff members. The location, near the lake and with a view of Mt Fuji, was lovely for a relaxing stroll. The dining experience was delightful, featuring a variety of delicious dishes. Overall, a great stay with a few minor room size issues.
Rooms
8.0
The traditional style rooms were a bit small for four people, but the bathroom facilities were excellent, and there was a private hot tub on the balcony.
Service
9.0
The service was exceptional with polite and attentive staff members.
Location
9.0
The location near the lake with a view of Mt Fuji was perfect for a relaxing stay.
Dining
9.0
The dining experience was delightful with a variety of delicious dishes.
Facilities
8.0
The hotel offers great amenities like karaoke and an arcade.
Gordon
United States,
May
2023
8.4/10
I must say, the hotel is truly a winner with its indoor hot bath facing Fujisan and the private balcony Onsen. However, it's a real shame that there aren't any chairs or couches in the room for lounging around.
Rooms
9.0
The room was absolute bliss with the indoor hot bath facing Fujisan and a private balcony Onsen. Such a delightful experience!
Service
9.0
The service here is top-notch! The staff is so attentive, accommodating, and polite. From the rooftop footbath to all the amenities, they truly make you feel welcome.
Location
7.0
The location at the lake Kawaguchiko with nice scenery is simply breathtaking. However, it's worth noting that it's not terribly convenient for those using public transport with the walk from the station along a country road.
Dining
8.0
I must say, the dining experience here was awesome. The buffet style with both western and Asian options catered to every taste bud. A real culinary delight!
Facilities
9.0
The facilities here are outstanding, especially the rooftop Onsen and all the amenities available. A truly luxurious experience.